Shipping & Returns

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Shipping

Free shipping in Al Sajaa , Sharjah.

If your order totals 400aed or more, and you are in the Emirates of Dubai, Sharjah, Ajman or UAQ city limits only, you qualify for free delivery. 

For all other areas as well as areas outside of city limits, we reserve the right to add a nominal delivery charge. 

All orders less than 500aed carry a nominal charge as well.

Once your order is placed and confirmed, you will receive an email or phone call to confirm the delivery day and time.

Returns and refunds

The following products & services are non-refundable and non-exchangeable:

  • Special order(s) or customized items (example: mixed paints, products sold per meter etc)
  • Damaged opened items, which are no longer in a sellable condition
  • Items by reason of their nature
  • Delivery and assembly charges if items have already been delivered/installed

Replacements / Refunds / Defects

We offer replacements on all merchandise damaged during delivery or on arrival, although we will do everything in our power to ensure your item is packaged properly to arrive safely. If you do receive a package with a damaged item please take a photo of both the damaged item and the damaged packaging it came in. Complaints and / or photos must be received within 24 hours of delivery.